All orders will be processed within 7 business days.
Processing times may extend up to 3 weeks if we experience a higher volume of orders.
Upon placing your order, you will receive an order confirmation email sent to the email address you provided during checkout. After your order is packed and a shipping label is created, you will receive tracking information via the same email. For tracking inquiries, please contact us at kokora.bykarly@gmail.com.
Shipping Address
It is the customer’s responsibility to enter a correct and up-to-date shipping address. If your package is returned due to an insufficient address provided during checkout, we will contact you via email once we receive the package. A full refund is not guaranteed in such cases, and you may incur additional shipping fees for resending the package.
Cancellations, Exchanges & Returns
We do not offer cancellations, exchanges, or returns, as orders go directly into processing upon placement. If there is an issue with your order, please email kokora.bykarly@gmail.com within 4 days of delivery to address any concerns.
Damaged Items
If you receive a damaged item, please contact us via email within 4 days of the delivery date. We request that you provide photos of the damaged item. If we have the item in stock, we will exchange it. If the item is out of stock, you will receive a refund minus shipping costs. Please email kokora.bykarly@gmail.com.
Lost or Stolen Packages
Buyers are responsible for contacting UPS/USPS to file a claim for lost or stolen packages. We are not liable for any packages lost or stolen after delivery is confirmed.
International Orders
Buyers are responsible for any international duties, taxes, and tariff charges that may apply. We are not liable for any delays or additional fees incurred during international shipping.
Limitation of Liability
To the fullest extent permitted by law, we shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from or related to your use of our products or services, even if we have been advised of the possibility of such damages.
Governing Law
These terms and conditions shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.
Legally Binding Agreement
By pressing the checkout button, you agree to the aforementioned terms and conditions. All sales are final. Please ensure the accuracy of your shipping address, promo codes, and credit card information, as we are NOT responsible for customer input errors. Promotions cannot be applied after an order has been processed.
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